1. Warranty period
Effective from the date of purchase for a period of two years. The warranty period terminates when the original purchaser resells or transfers the product. Customer should presented the purchase certificate *, for the warranty service to take effect.
2. The product cannot be covered under the following conditions
■ product warranty does not apply to normal wear and tear, such as brake blocks, bearings, wheel brake surface, stickers and scratches and so on.
■ Product warranty does not apply to natural disasters or accidents caused by the destruction.
■ The product warranty does not apply to damage caused by non-normal use (including but not limited to collisions, overruns, etc.).
■ Product Warranty does not applicable when the product is retrofitted or repaired by a non-VORTEX authorized professional (VORTEX authorized professional includes technician who holds a work permit from a VORTEX franchise and a VORTEX online flagship technician).
■ Product warranty does not apply to product whose serial numbers or production codes have been intentionally altered, damaged or removed.
■ The product warranty does not apply to damage caused by the use of other components made by manufacturers without VORTEX's authorization.
■ The product warranty does not apply to damage caused by the use of incompatible components.
3. Customer service
If you have any questions or need us to provide warranty service, please contact us at +86 021-65677132. You can also send an email to info@vortexcycling.com to contact us.
* Purchase vouchers include any of the following items:
Shopping invoice
2. VORTEX authorized dealers issued receipts;
3. The shopping invoice issued by VORTEX authorized shop and shopping records screenshots.
